Refund & Return Policy

Applies to orders placed with IT MEGASTORE SDN. BHD. (Reg. No. 202601034972 (1697067-T))

This policy explains how IT MEGASTORE SDN. BHD. handles cancellations, returns and refunds for both retail and wholesale orders. Because every order is confirmed individually before dispatch and payment is processed securely online by AXAIPAY, most issues are resolved directly between you and our team.

01 How Orders Are Confirmed

An order placed through the cart and checkout on this website produces an order reference and a summary, but is not final until IT MEGASTORE confirms price, stock and delivery or collection by phone or email. No online payment is collected on this website; payment is arranged directly with our team after confirmation.

02 Cancellation Before Dispatch

You may cancel or amend an order at no cost at any time before it has been confirmed and dispatched. Once an order has been packed or dispatched, cancellation is treated as a return and is subject to the terms below.

03 Eligibility for Returns

Unused hardware in original, undamaged packaging with all accessories, cables and documentation included may be returned within 7 days of delivery or collection, subject to Clause 4. Please contact us before sending anything back so we can confirm eligibility and the return process for your order.

04 Software Licences & Activated Items

Because software and digital licence packs (including Office Productivity and Endpoint Security licence keys) are delivered as activation keys, we cannot accept the return of any software licence that has been activated, redeemed, or has had its digital seal or key card opened, except where the licence key itself is faulty or was not delivered. This does not affect your rights in respect of items that are damaged, defective, or incorrect as described in Clause 5.

05 Damaged or Incorrect Items

If an item arrives damaged, faulty, or different from what you ordered, contact us within 48 hours of delivery or collection with your order reference and photographs of the item and packaging. We will arrange a replacement, a store credit, or a refund at our discretion, at no cost to you.

06 How to Request a Return

Email it_megastore@outlook.com or call +6017-545 1176 with your order reference, the product code(s) involved, and the reason for the return. We will confirm whether the item is eligible and provide instructions for returning it or arranging collection.

07 Refund Method & Timing

Approved refunds are issued using the same payment method used to settle the original invoice, or by bank transfer where more practical, within 7–14 business days of the returned item being received and inspected, or of the refund being approved for a damaged or incorrect item.

08 Wholesale & Case Orders

Wholesale and case orders are subject to the same principles above, with quantities and any restocking arrangements agreed individually between IT MEGASTORE and the trade buyer at the time of the return request, given the scale and logistics involved.

09 Non-Returnable Situations

We are unable to accept returns for change of mind on activated software licences, for custom-configured or built-to-order systems once assembly has started, for items without a valid order reference, or for requests made outside the timeframes in this policy, except where required by Malaysian consumer protection law.

10 Contact

For any question about a return or refund, contact us at it_megastore@outlook.com or +6017-545 1176. Our registered address is Level 10-23, Wisma TRAX, No.1, Jalan Lima, Chan Sow Lin, 55200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia.